René Scheibenbauer operates a 14 days return policy upon receipt of your order. To qualify for a full refund, all items must be returned in the same condition you received them in, with the original packaging and tags still attached.
For both UK and International returns, the customer needs to cover the return postage via a trackable method. Please obtain a valid proof of postage and hold onto it until you receive your refund.
For EU and International returns, please clearly mark your package and commercial invoice as ‘Returned Goods’ to avoid delays at Customs.
We will process your return within 7 working days, please allow up to 14 days for refunds to show in your account.
Made to order
Placing Made-to-order purchases will give customers availability-guarantee to items that are currently out of stock or are custom made. Please allow a shipping period on Made-to-order of max. 4 weeks.
Cancellations of pre-orders are only possible if the order has not started the production process yet.
If the customer wishes to return a Made-to-order item, the full refund will be offered in the form of a voucher which can be used exclusively to purchase available in-stock items on the René Scheibenbauer website shop.